Car rental at Timisoara Airport

La atención del operario que ha cobrado y ha explicado las condiciones ha sido la adecuada. Vehículo limpio, con pocos kilómetros, deposito lleno. La devolución relativamente rápida ya que llevamos el coche en perfectas condiciones.

SILVIU EMIL NICOARA

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Staff was really helpful and professional, everything went fast without to much paperwork and time wasting, great service, thank you

ovidiu Makovei

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Normally, I wont give a feedback unless I m either really pleased or really disappointed. Initially I wish to give a terrible 0 star rating as of Wednesday but happy to not do that, and wait a little. I pick up a car for my short holiday to Timisoara, where I had a dental treatment. Car was clean, in good condition, low mileage, grey color (terrible to spot small scratches). I have been check in quickly, offered to buy their extra insurance for the peace of my mind or to go without any extra excess refund insurance. I decline to take their insurance as found to be too expensive, but already had an excess refund insurance on my own bought it from UK. We go trough checking the car together for previous damages, of where some of damages were already on the check sheet, others were found on the spot when I was check them with the staff ( a little minus here for company as all the damages should without "if" or "but" known by staff prior that, not bring to attention by customer). After that, I was singed the contract and allowed by the staff to make my own evidence in the format of photos for clear damages/scratches and a long video of little over 20 minutes of outside car including tires, rims, underneath and top of the car for small scratches not seen then but able to see them at later stage if there are any challenges. After that I was on my way for a short holiday. Wednesday 20th November, at around 02.30 in the morning I drop off the car for inspection, and here start the surprises... Everything was ok, as I look after rentals as after my own car, but just a little scratch of around 1 cm was brought to my attention in the most polite way by their staff, and that scratch was on the rear door passenger inside frame (the rear door left side,behind driver but inside the door, so able to see only if you open the door). Now that became frustrating as I was just myself using the car with no any other passengers whatsoever. So that door as well as others except driver door and door have not been open/shut during entire rental period. The staff ask if I do have any evidence of that as previous damage otherwise he have no other choice but keeping my deposit of 2000Euro blocked until the Damage Department will evaluate the damage. I was going back trough the previous video, but no evidence was there as the video only cover the outside of the car. Since I was in somehow pain and discomfort from my dental treatment, I did not without evidence, challenge the decision, expecting they will serve me with a bill, I will pass it back to my excess refund insurance and they will refund me...so somehow end of story. But I was really disappointed, and leave me a bad taste, as since the doors have not been open, that means the scratch have been there...And not being found by their staff on collection but only when drop off the car made me believe that I was framed... So, I was taken to airport by Klasswagen staff, and had a really nice and polite conversation with the driver on the way. On the airport, waiting for the check in for the flight, I receive an email from the Klasswagen where their mention a lot of bla..bla..bla, but the esential was :1)Since car was brought back with the damage( that silly 1cm scratch ), and since I had not purchase the Full Insurance, they decide to keep blocked my deposit of 2000Euros 2)They will assist me with the recovery of the excess if I had purchase Full Insurance from somewhere else ( mainly providing me with an invoice - so that s really helpful if you indeed cause any damage) 3)An investigation by their Damage Department will begin where they will review all previous contracts to see if the damage was indeed been there previously, and all their internal photographs will be examined to see if that scratch was there before or was done unther my rental contract.# 4)"Rest assured, if the damage was already there we will return the deposit as soon as possible" And then i remember why I did not found the scratch on m

Adorian Leon Roman

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I d rented before from ALAMO and I had only positive experience every time. Sorin and his colleague (I miss his name) were professional, polite, and fast. Definitely I ll rent again from ALAMO. Thank you!

Tiberiu Magdi

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Inna the point of contact has been very helpful and professional. Good car and smooth transaction overall very happy with the service. Price was good too however it depends on the time of the year when you travel. Since August is very busy also the car prices are very high. I travel and rent every other month so this this is the trend o have noticed for the last almost 2 years since I rent cars

Gabriela Zubair

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