Mini Car Rental in Timisoara

Thank you for your help, it was a great experience, very straightforward and professional service provided. Was a pleasure to deal with Klaas Wagen Timișoara

Teo Cojocaru

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Normally, I wont give a feedback unless I| m either really pleased or really disappointed. Initially I wish to give a terrible 0 star rating as of Wednesday but happy to not do that, and wait a little. I pick up a car for my short holiday to Timisoara, where I had a dental treatment. Car was clean, in good condition, low mileage, grey color (terrible to spot small scratches). I have been check in quickly, offered to buy their extra insurance for the peace of my mind or to go without any extra excess refund insurance. I decline to take their insurance as found to be too expensive, but already had an excess refund insurance on my own bought it from UK. We go trough checking the car together for previous damages, of where some of damages were already on the check sheet, others were found on the spot when I was check them with the staff ( a little minus here for company as all the damages should without ""if"" or ""but"" known by staff prior that, not bring to attention by customer). After that, I was singed the contract and allowed by the staff to make my own evidence in the format of photos for clear damages/scratches and a long video of little over 20 minutes of outside car including tires, rims, underneath and top of the car for small scratches not seen then but able to see them at later stage if there are any challenges. After that I was on my way for a short holiday. Wednesday 20th November, at around 02.30 in the morning I drop off the car for inspection, and here start the surprises... Everything was ok, as I look after rentals as after my own car, but just a little scratch of around 1 cm was brought to my attention in the most polite way by their staff, and that scratch was on the rear door passenger inside frame (the rear door left side,behind driver but inside the door, so able to see only if you open the door). Now that became frustrating as I was just myself using the car with no any other passengers whatsoever. So that door as well as others except driver

Adorian Leon Ro

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