Premium Car Rental in Newcastle

We picked up a flash BMW M3 from SIXT at Newcastle Airport for our 5 hour round trip in country NSW. Shortly after leaving the depot, we noticed a red warning light on the console that turned out to be a brake system issue. The handbook said that we could ""drive moderately"" with such a warning - get real, it| s a BMW!! We returned to the depot and without any fuss, the SIXT staff traded us into another M3. On top of that, they told us to not bother refueling the car on return as compensation for the inconvenience. That is excellent customer recovery and so nice to see a big company empower its front line staff to make such decisions. There| s a saying in customer service, that everyone is going to drop the ball - the secret is how quickly you can pick it up again. And in this instance, SIXT were very speedy! Well done and thank you.

Douglas Hendry

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Easy to book, good value and the car I wanted. Insurance covered, and easy website / App to use.

Milco Bogoevski

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positive outcome, 1st time customers, windscreen cracked contacted the office and car replaced immediately with an identical car. Awesome service.

kelvin bendeich

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