Overall, a very positive experience renting from Dollar in Kona. We waited a little while for the shuttle, but once it arrived it was empty and uncrowded since we didn’t have to wait for luggage. Check-in at the counter was quick with only a short line. The car was clean, ready to go, and exactly what we needed for our trip—reliable for beach days and capable of handling the steep drives up to coffee farms. Gas mileage was also better than expected for the size of the vehicle. The standout part of the experience was the customer service when our return flight was cancelled last minute. I was able to call and extend the rental by 24 hours at no extra cost, which took a lot of stress out of the situation (even though we ultimately didn’t need the extension). Would happily rent from Dollar in Kona again.
Charlene Jacka
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