Van Car Rental in Italy
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Our customer reviews
I got the car I wanted which was very important since we were traveling with 4 people, 4 large bags and a couple of attaches.
Our flight from Milan was cancelled and we had to leave out of Rome and it was a seamless transition
From start to finish it went very well. Simone from Maggiore rentals was excellent to deal with and communication was brilliant. Even when we had a technical problem he sorted it. Great experience.
The price was right. The van was clean. I have rented with them before and was just over all good experience.
Ho noleggiato altre volte auto in aeroporto a Catania, ma solo questa volta è andata bene. Sono soddisfatta. PS: chiedo cortesemente se possibile, che rispondiate le email nella lingua di chi vi scrive, in questo caso italiano; grazie mille. Ho faticato e impiegato tempo a tradurre dall| inglese. In conclusione ottimo noleggio.
Easy enough to book and retrieve the van. It was exactly what I booked and came with supplies for winter driving. Mohammed was working hard, and I really appreciated him.
I found the staff really co operative I would like to pick up the rental car again as I need for family tour in future
We came to Tuscany for our wedding and flew into Florence Airport needing a 9 seater vehicle to escort family down to the Loro Ciufenna region. Before arriving I noted that the reviews for Surprice Rentals were not the best, but thought I| d leave it and see how it goes. From start to finish we were impressed with the service, efficiency and general organisation of the van hire. A few bumps and scrapes were noted down accordingly, with a full walk-round with the staff member to ensure both parties were happy. The process was quick and timely and were on the road after 30 mins. People seem to think that when you purchase the rental you are fully insured, which you are definitely not. It comes with CDW as standard but I was under the impression we would need additional insurance coverage to ensure we were fully protected, meaning an extra £185. Which we all thought was very good. It also reduces your excess liability from €2000 down to €500, so a no brainer. The van was clean and tidy and drove beautifully. Upon return of the rental we waited less than 10 minutes, and the driver also dropped us back to the airport in the same van to avoid unloading 9 suitcases and into another vehicle. Which was appreciated. All in all I have to say it was a seamless experience and I would rent off them again in future.
Noleggiaire were really helpful pre visit as I emailed them directly to arrange extra driver and snow chains. The vehicle was great and easy pick and drop off. We did take a video and that was useful to prove we did not cause a damage. I| d recommend this.
The pick-up spot from T3 was not évident to find...but well position. Better description would help. Car went perfectly.
The staff was helpful, attentive, and provided efficient and high-quality service. Communication with them was quick and convenient, and the driver arrived on time at the agreed location.
I had a great customer service on drop off , even after had some damage to the car the desk lady was very helpful
I have seen lots of 1 star reviews but this couldn’t be more different for us. It took 5 mins to sort the paperwork at the airport, car ready, lovely Mercedes vito. Automatic too which really helped. Vehicle was superb. Drop off also really easy. Top service.
We booked a seven seater but got a nine seater minibus (Ford Tourneau Custom). The rear seats were very comfortable but the passenger seats in the front were stiff and could not be adjusted at all. The vehicle was in good condition spare a few dings and scratches on the body and the vehicle performed very well on the highways. Our biggest concern was driving such a big vehicle along the small streets of Italy and then the parking for this beast was a little hard to find due to its size. Overall a great experience from these guys but really wish the vehicle was just the seven seater for a better driving experience in Rome and other cities that we visited.
Took out the extra insurance which was a good job as someone broke into the car by smashing a side window. Absolutely no problem when returning the vehicle
It was great, they were very friendly and quick in processing us. I returned the car a bit dirty(we were 4 people and 3 kids) and the they said not to worry about it. Which was nice from them.
The staff were pleasant, patient and explained all in a helpful and easily understood ,great value with ease of use
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